All orders are processed for shipment within 1 business day. Orders are shipped Monday to Friday.
Note: During sale periods we endeavour to deliver orders within our regular delivery times, however order processing and delivery times may take 2-4 business days longer.
Metro deliveries will arrive within 2-3 business days from the date of shipment, regional deliveries may take an additional 2-4 business days.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay to processing times for any delivery service, you will be notified by email.
All orders are processed for shipment within 1 business day. Orders are shipped Monday to Friday.
Note: During sale periods we endeavour to deliver orders within our regular delivery times, however order processing and delivery times may take 2-4 business days longer.
Metro deliveries will arrive within 2-3 business days from the date of shipment, regional deliveries may take an additional 2-4 business days.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay to processing times for any delivery service, you will be notified by email.
Free Express Delivery Duty Paid (DDP) is available on orders over $500. There will be no additional charges at checkout or at any stage during delivery.
Express orders below $500: $20
All prices are shown in USD.
All product prices indicated, and payments made on the Hong Kong S.A.R Online Store are in USD currency.
Deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
The Duties and Taxes applied to your order is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery location. Deliveries to the following countries are shipped DDP:
Brunei
Cambodia
China
Hong Kong
India
Indonesia
Japan
Macau
Malaysia
Pakistan
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Deliveries to countries not listed above will be shipped on a Delivery Duty Unpaid (DDU) basis, which means you may need to pay duties and taxes when your order arrives in your country.
Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within Asia, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.
Any DDU orders refused upon delivery at either the final destination or customs will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.
